Bestel-verf.nl answers customer questions automatically with Chatwize
Bestel-verf.nl, At Bestel-verf.nl personal customer contact always comes first. As a specialist in paint products and accessories the company receives countless questions every day about paint types, applications and delivery times. To help customers faster and lift service to a higher level, Chatwize built a tailor-made AI chatbot together with owner Roy Alson. Since deployment many questions are answered automatically, so customers get instant help and the team can focus on personal advice and important tasks.
“Since the chatbot went live on our website, we've seen a clear drop in calls and emails. I'm very happy with how smoothly everything works.”
The impact, in numbers
- ±250
Customer questions handled in one month
- 40%
Questions handled outside office hours
250 customer questions answered in the first month
In the first month the chatbot handled around 250 customer questions. Customers now get instant answers about paint choices, brushes, delivery times and returns. More than 40% of these questions come in outside office hours. Thanks to the chatbot the Bestel-verf team no longer needs to respond manually and customers get 24/7 support.
Optimisation and collaboration with the Chatwize team
A key part of this success is the collaboration with the Chatwize team, who continuously helped improve and optimise the chatbot. Product links were integrated to take customers straight to the right page, and answers were refined to give more complete and expert advice.
Smart product recommendations boost customer satisfaction
The AI chatbot proactively supports visitors. For questions like “Which paint is suitable for outdoor wood?” it points directly to the right paint products. Similarly, questions like “Which brush do I need for primer?” lead straight to the right brushes and rollers. This saves time and raises customer satisfaction significantly.
Time savings and focus for the team
Thanks to the chatbot the team no longer needs to answer the same questions over and over. This frees them to focus on personal advice, inventory management and further growing the webshop. The chatbot is seen as an “extra team member” that's available 24/7 to help customers.
Fully on-brand
The chatbot was visually tailored to the Bestel-verf.nl branding and slots seamlessly into the website design.
Discover the impact yourself
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