Frequently Asked Questions

Chatwize is an AI chatbot platform for websites that answers visitor questions using your approved sources (web pages, FAQs, and documents).

It helps reduce repetitive support work, improves response speed, and can hand off to a human when a case is complex or sensitive.

Chatwize is a cloud-based SaaS solution. Uploaded data and system data are stored on secure cloud infrastructure.

Data location and retention depend on your configuration and subscription. If you have specific requirements (for example EU-only storage or defined retention periods), we can align the setup accordingly.

Chatwize is flexible in the use of large language models. We currently support OpenAI GPT-4o and GPT-5.

We continuously improve our model options so we can select the best fit for quality, speed, and cost per use case.

The chatbot can answer questions covered by your approved sources (opening hours, services, policies, procedures, step-by-step guidance). If something is not covered, you can configure safe fallback messages or human handoff.

You provide knowledge sources (selected pages or documents). Chatwize uses those sources to produce answers. Update sources whenever information changes to keep answers aligned.

Yes. Chatwize can handle conversations in multiple languages using modern models like GPT-4o and GPT-5.

Visitors can ask in their own language and receive an appropriate answer based on your approved sources.

Chatwize supports GDPR/AVG-friendly configurations such as a consent/disclaimer step and controls for what data is stored. Compliance also depends on your setup and policies, so align retention and legal texts with your requirements.

Yes. You can show a disclaimer (terms and privacy notice) that users must accept before chatting. This improves transparency and can support compliance requirements.

Yes. Chatwize can hand off when a visitor asks for a human, when confidence is low, or when the request matches rules you define.

Launch time depends on your content and configuration. Many teams go live after adding sources, testing common questions, and embedding the widget on the site.

Integrations depend on your setup. Common patterns include connecting to ticketing or CRM tools and using webhooks or APIs for routing users to the right form or department.

Chatwize is not a good fit when there is no reliable source material, when every answer must be individualized professional advice, or when policy requires every message to be handled by staff.