From question to quote in one conversation: how AI empowers Noova Mediaproductions
Noova Mediaproductions, based in Amsterdam, has long been the creative link between brands and consumers. From packaging and POS materials to magazines, books and mailings — Noova delivers striking print and marketing productions with a strong focus on quality, sustainability and speed.
To help customers faster and more personally with questions about products, formats and custom options, Noova Mediaproductions chose Chatwize's AI chatbot. This digital assistant guides visitors directly to the right answer or page — from the first question to a quote request — completely without human intervention.
The AI chatbot recognises the visitor's intent immediately and shows relevant cases or examples right away, so customers see in a single conversation what Noova can do for them.
“Chatwize's chatbot allows us to engage with visitors efficiently and convert interactions into valuable business leads. The collaboration has been excellent; Daphne from Chatwize remains consistently supportive and proactive.”
The impact, in numbers
- 94%
Visitors redirected to a relevant portfolio example
- 65%
Enquiries handled outside office hours
Smart service, creative impact
The chatbot quickly proved its value. More than 30 percent of all conversations led directly to a quote request or redirect to the quote page, while another 45 percent of interactions automatically guided visitors to relevant cases and portfolio examples.
The chatbot recognises various customer intents — “Can I order custom packaging?”, “Do you offer rush delivery?” or “Can you show examples of similar projects?” — and provides the right answer instantly, complete with links to examples, services or quote options. As a result, customers experience no waiting time, while the Noova Mediaproductions team can focus on creative and complex assignments.
A digital assistant that fits the brand
The AI chatbot fully reflects the tone and personality of Noova Mediaproductions: professional, clear and service-oriented. Whether customers ask about printing, packaging or POS materials — the chatbot responds with the same expertise as a staff member, but instantly and 24/7.
It also automatically switches to the visitor's language, ensuring international clients receive the same smooth and personal experience. The result is a digital assistant that feels as professional and approachable as the brand itself.
Efficiency that pays off
With this integration, Noova Mediaproductions has not only accelerated the customer journey but also reduced internal workload. Thanks to intelligent redirects, natural conversations and a consistent tone of voice, visitors experience the same level of service they've come to expect from Noova: personal, efficient and reliable.
The AI chatbot has become a valuable digital team member that strengthens Noova's service while generating more leads, saving time and boosting customer satisfaction.
Optimising together through data and customer insights
The Noova Mediaproductions team regularly reviews chatbot results together with Chatwize, analysing visitor behaviour, frequently asked questions and navigation patterns across the website. These insights reveal what customers truly look for and how they prefer to make contact.
This data-driven approach allows Noova to continuously fine-tune its communication and service to match customer expectations. The team can even identify topics that spark interest before customers reach out, lowering the barrier to engagement.
The outcome is clear: better-prepared conversations, higher engagement and a continuously improving digital customer experience.
Fully on-brand
The chatbot was visually tailored to the noovamediaproductions.nl brand and slots seamlessly into the website design.
Discover the impact yourself
Ready to make this happen for your team?
Want to try it for yourself? Book a demo now and discover what Chatwize can do for your organisation.