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Why AI Chatbots at the COA?
Every day, the COA (Centraal Orgaan opvang asielzoekers) receives numerous questions from asylum seekers and status holders. These queries range from weekly allowances and medical provisions to community guidelines and local amenities. Staff members often invest 5–20 minutes per inquiry, leading to heavier workloads and longer waiting times for residents.
By implementing Chatwize, you can automate this entire process. Our AI chatbot delivers instant answers to frequently asked questions - 24/7 and in up to 95 languages - so residents are not tied to office hours. As a result, staff workload decreases, and everyone on-site gains better access to essential information.
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Privacy and Disclaimer
Many COA locations opt to have the chatbot provide general information without handling personal data. With Chatwize, you can configure this in just a few steps. Before using the chatbot, residents are shown a clear disclaimer indicating that they’re interacting with an AI system and should refrain from sharing sensitive details. This keeps the COA in full control, eliminates privacy risks, and ensures residents receive reliable assistance around the clock.
*All settings can be tailored to meet your specific location’s needs, guaranteeing a secure and user-friendly solution.
Benefits of AI Chatbots
Residents receive immediate responses, eliminating the need for phone calls or waiting at a reception desk.
Even after official hours, the chatbot remains active, so residents can always obtain the help they need.
Some AI chatbots already handle thousands of queries per month, enabling staff to focus on urgent or more complex issues.
With 95 supported languages, both asylum seekers and status holders can ask questions in the language they are most comfortable with.
The chatbot only deals with general information; no personal data is stored. This helps maintain compliance with privacy standards.
One subscription cost, without unforeseen charges per answered inquiry. Time and resource savings are also easy to measure.
Use Cases for the COA
An AI-driven chatbot can help COA sites run more efficiently while providing clear guidance to residents, ensuring they feel informed and supported during their stay.
Use Cases for the COA
For inquiries about internal guidelines, facility hours, or how to access everyday resources.
Explaining how weekly stipends are issued, or detailing laundry, meal, and other essential services.
Answers about contacting local doctors, dentists, or pharmacies, plus any relevant reimbursement policies.
Finding the nearest grocery store, sports club, or educational institution—especially useful for newcomers to the area.
Information on language courses, volunteer opportunities, and cultural or social programs that foster community involvement.
Clarifying procedures for incidents, complaints, emergencies, and where to turn for immediate help.