AI customer service that helps your customers day and night
An AI assistant on your website answers the questions that come back every week, from your own pages and documents. Whatever it does not know or may not handle, it passes to your team with the whole conversation. Customers get an answer straight away, also in the evening and at the weekend, and your team keeps time for the questions that need a person.
How it works: you connect your website, product pages, manuals and FAQ as sources. The assistant only answers from what you approved, and says so honestly when the answer is not there. Placing the widget takes one line of script, no technical knowledge required. Connecting to your own systems runs through webhooks and function calls, which we set up together.
*You decide what the assistant answers itself and when it hands over, in your own brand's tone of voice.
What AI customer service gives you
Reachable outside office hours
At our customers, 35 to 64% of questions arrive in the evening and at the weekend. They now get an answer straight away instead of the next working day.
Instant answers
No queue and no call-back request. The customer gets an answer within seconds, with a link to the page where it is written.
A person when it matters
Complaints, exceptions and decisions go to your team, with the conversation attached. Nobody has to ask their question twice.
Less repetitive work
The assistant takes over questions about delivery, returns, products and opening hours. Your team keeps time for advice and custom work.
Try it on your own website?
Connect your website, ask your own questions and see how the assistant answers. Free for fourteen days, no technical knowledge needed.
What is included
Connect to your own systems
Chatwize can forward conversations and leads via a webhook and call your own API during a conversation. There is no ready-made ticketing integration; we build the route that fits your setup.
No code needed
Adding sources, adjusting answers and setting up buttons is something you do yourself in the dashboard, without technical knowledge.
Answers from your own sources
The assistant answers from your website and documents, and points to the page where the answer lives. If it is not there, it says so.
Handover to your team
During the day your team takes over the conversation via live chat. Outside those hours the assistant captures the question with contact details and the full conversation.
In your own brand style
Colours, name, tone and welcome message match your brand, so the assistant sounds like your own team.
Insight into customer questions
See which questions come back most and when it is busy. Often that is a hint for your website itself.
What customers achieved
Figures from the first months at Dutch small businesses, measured in the Chatwize dashboard.
- 91.8%of customer questions answered without staffHypadvies →
- ±250customer questions in the first month, over 40% outside office hoursBestel-verf →
- 60%of customer questions automatedOnlineborenkopen →
- 36%of questions outside office hours, 90+ in the first monthInnovi →
Automate customer service: which questions to automate, in 5 steps
Frequently asked questions about AI customer service
What is AI customer service?
An AI assistant on your website that answers customer questions in plain language, from your own pages and documents. Questions it cannot or may not answer, it passes to your team with the conversation attached.
Which questions does the AI answer itself?
The ones that keep coming back: about products, delivery, returns, opening hours, services and rates. It can also ask follow-up questions and capture an appointment or request. Complaints, exceptions and decisions about money or contracts go to a person.
How quickly is AI customer service live?
Hypadvies was live within one day, Maatwerkverpakkingen within a week. You place one line of script on your website and connect your sources in the dashboard.
What happens when the AI does not know the answer?
It says so honestly and passes the question on. During the day your team can take over via live chat; outside those hours the assistant captures the question with contact details.
Where is my data stored?
All storage is inside the EU. Only the wording of the answer is generated by OpenAI, under EU standard contractual clauses, and your data is not used to train AI models. A data processing agreement is standard.
What does AI customer service cost?
There is a free plan to try it. Paid plans start at €149 per month excluding VAT for one assistant with 12,000 message credits. You can try it free for fourteen days.
See how it works on your own website
Connect your sources, ask your own customer questions and decide afterwards. Free for fourteen days.