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Why AI Chatbots in Municipalities?
Every day, municipalities handle hundreds of questions about topics like waste collection, permits, and passports. While these questions may seem simple, they take significant time for staff to answer. On average, employees spend 5-20 minutes per question, leading to higher workloads and longer wait times for residents.
With Chatwize, this process can be automated. The AI chatbot provides instant answers to frequently asked questions, 24/7 and in 95 languages, ensuring residents receive assistance without being limited by office hours. This reduces workload and improves service delivery.
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Privacy and Disclaimer
Municipalities often choose to configure their chatbot to provide only informational answers without processing personal data. With Chatwize, this can be easily set up. Before using the chatbot, residents accept a clear disclaimer stating that they are interacting with an AI chatbot and should not enter personal information. This ensures the municipality remains in full control, with no privacy risks, while residents receive fast and efficient assistance.
*All settings can be customized to fit municipal needs, ensuring a secure and reliable solution.
Benefits of AI Chatbots
Residents receive instant answers to their questions, eliminating the need to call or email.
The chatbot is always accessible, even outside office hours, ensuring continuous support.
In some cases, an AI chatbot has already answered 500+ questions per month, reducing staff workload and freeing time for other priorities.
Fast and clear responses build trust in municipal services.
The chatbot only processes general information, providing a secure solution without handling personal data.
One fixed monthly price with no additional costs per answered question.
Applications
With AI chatbots, municipalities can not only make their services more efficient but also provide better and more accessible support to all residents. Chatbots offer residents clear answers and guidance, ensuring they feel informed, supported, and valued in their interactions with the municipality.
For Municipalities
For questions about waste collection days, recycling, and waste passes.
For questions about passport applications, birth registrations, and address changes.
For questions about event permits, construction permits, and application processes.
For questions about bus routes, schedules, and transportation passes.
For questions about property taxes, rental regulations, and housing permits.
For questions about local community programs, sports facilities, and public services.