Legal & Compliance

At Chatwize, we are committed to providing secure, transparent, and efficient AI-driven solutions. Our technology is designed to help businesses enhance customer interactions while ensuring privacy, data protection, and compliance with industry best practices. We work with trusted technology providers and implement security measures that adhere to high standards for data protection and responsible AI usage. For detailed information on how we process data in compliance with GDPR, please refer to our Data Processing Agreement (DPA), which can be found in the middle of this page. For customers using their own OpenAI API key, OpenAI provides a specific DPA, available at OpenAI’s DPA page.

*We prioritize security, compliance, and user control, ensuring businesses can use AI with confidence.

Privacy & Data Protection

1. Data Storage Options

Companies using Chatwize can choose not to store personal data. At the start of each chat, a disclaimer is displayed instructing users not to enter personal data, as the chatbot is intended solely for informational purposes.

If a user does enter personal data, the chatbot can automatically detect and label the conversation. Businesses can enable this feature in the chatbot settings and immediately delete labeled conversations.

If a company chooses to store personal data, this must be clearly stated in the disclaimer. Additionally, the chatbot can be configured to always inform users before requesting personal data and direct them to the privacy policy. This ensures compliance with GDPR and protects user privacy.4o

2. Active Data Storage Management

At Chatwize, we empower businesses to proactively control and manage their data storage. While conversations may be stored for a limited time for internal purposes such as analysis, customer support, or service improvements, Chatwize provides the capability for businesses to manually manage and delete this data at any time. This enables organizations to effectively align their data storage policies with privacy regulations and internal security standards.

3. Easy Data Deletion & Permanent Removal

Users have full control over their data and can permanently delete conversations at any time. Once removed, the data is completely erased from our system and cannot be recovered. Businesses using Chatwize can manage stored conversations through the platform and manually remove any data when necessary. This ensures that customer data is handled securely and can be permanently deleted upon request to maintain compliance with privacy laws and data protection standards.

4. Compliance & Legal Agreements

Companies using Chatwize are responsible for ensuring proper data management and GDPR compliance. We provide tools that allow businesses to manage privacy settings, data retention, and security configurations. To maintain transparency, Chatwize offers a Data Processing Agreement (DPA) that details how data is processed, stored, and protected. Businesses can access legal documentation to ensure that they meet regulatory standards.

Legal & Compliance Documents

Security & Hosting

Advanced cloud security

Chatwize operates on an ISO 27001-certified infrastructure, ensuring that all data is securely processed and stored in compliance with industry security standards.

Hosting on Amazon Web Services (AWS)

Our AI chatbot is hosted on AWS cloud servers. AWS is ISO 27001 certified, ensuring compliance with international data security standards. We leverage this certified infrastructure to provide robust encryption, continuous monitoring, and high-quality security measures, helping to prevent data breaches and safeguard the integrity of your data.

Data storage location

All data processed by Chatwize is securely stored on AWS servers located in Oregon, United States. We adhere to strict security protocols and measures designed to ensure the confidentiality and integrity of the data. These measures ensure that data is used exclusively within our secure platform and is not inadvertently shared with external parties.

No AI training on customer data

Chatwize utilizes OpenAI technology, but we have configured our OpenAI account to ensure that processed data is NOT used for AI model training or improvement. This means that customer data is not stored by OpenAI and is never used to enhance AI models.
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For businesses that choose to connect their own OpenAI account, it is important to enable the data privacy setting in OpenAI to prevent data from being used for AI training. This is a straightforward process that can be easily configured in the OpenAI dashboard. Chatwize provides full support and guidance to help businesses set this up correctly. For customers using their own OpenAI API key, OpenAI provides a specific DPA, available on OpenAI’s DPA page.