Hypadvies automates mortgage questions with an AI chatbot
Hypadvies, specialist in independent mortgage advice, puts a strong focus on direct and personal customer contact. To be reachable outside office hours and help customers instantly, Hypadvies chose Chatwize's powerful AI chatbot.
The chatbot answers questions about mortgages, appointments and services within seconds. Thanks to 24/7 availability, customers always receive fast and clear advice. During the day the Hypadvies team can effortlessly take over the conversation for personal advice, making the combination of human contact and smart AI a perfect fit.
“The chatbot asks customer-focused questions, like which branch the customer would like to visit for an appointment. This allows customers to quickly and easily schedule their appointment at the desired location.”
The impact, in numbers
- 91.8%
Customer questions answered automatically by the chatbot
- 24/7
Reachable for mortgage questions, appointments and branch advice
The AI chatbot was live within one day
Within one day Chatwize's AI chatbot was fully set up at Hypadvies — in their brand style and filled with all relevant information.
After a short alignment session the chatbot worked exactly as desired: answering questions, generating leads and scheduling appointments — without extra work for the team.
From question to appointment: how the chatbot adds value
The Hypadvies AI chatbot instantly answers questions about mortgages, current interest rates and mortgage types, and automatically directs visitors to the right pages for more information.
By smartly asking about the region, the chatbot shows the nearest branch and directly offers the option to schedule an appointment or leave details for personal contact.
This way customers get fast and personal advice, while the team saves time and can focus on bespoke service.
91.8% of customer questions answered automatically
The Hypadvies AI chatbot independently handles 91.8% of all customer questions — from mortgage information to opening hours and appointments — without staff intervention.
For appointment requests it immediately asks about the region, shows the right branch and guides the customer to the appointment page. It also collects lead contact details, complete with context for fast follow-up.
Key benefits:
- Instant answers — Always fast, accurate and 24/7
- Efficiency — Fewer standard questions for the team
- Higher customer satisfaction — Clear, friendly and professional
- Targeted follow-up — Relevant leads with context
Easy to customise and smart to set up
The Hypadvies AI chatbot is easy to manage: without technical knowledge the team can change settings, add new answers and set up buttons for direct contact — without customers needing to type anything.
Thanks to clear agents and user-friendly settings, the chatbot can be adjusted in minutes. This keeps communication always relevant and lets it grow seamlessly with the needs of Hypadvies and its customers.
Fully on-brand
The chatbot was visually tailored to the Hypadvies.nl brand and slots seamlessly into the website design.
Discover the impact yourself
Ready to make this happen for your team?
Want to try it for yourself? Book a demo now and discover what Chatwize can do for your organisation.