Chat History and Lead Management with Chatwize
Chatwize provides businesses with comprehensive tools for managing chat history and leads, ensuring efficient communication and lead nurturing. Within the dashboard, users can access the "Inbox" feature to review past chat conversations and interact with customers in real-time. This functionality allows businesses to maintain a record of all interactions, facilitating seamless follow-ups and ensuring consistent customer service.
Inbox
In the "Inbox," users have the ability to respond to customer inquiries directly or escalate them to a human representative if needed. This ensures that customers always receive prompt and personalized assistance, whether from an AI chatbot or a live agent. By providing a seamless transition between virtual and human support, Chatwize helps businesses maintain high levels of customer satisfaction and engagement.
Furthermore, the "Inbox" feature serves as a centralized hub for lead management. Users can not only view chat history but also access valuable lead information collected during conversations. This includes contact details, preferences, and any other relevant data captured by Chatwize's Lead Collection Agent. By consolidating lead information within the inbox, businesses can effectively track and prioritize leads, streamlining the lead nurturing process and maximizing conversion opportunities.
In summary, Chatwize's chat history and lead management capabilities empower businesses to deliver exceptional customer experiences and drive meaningful interactions. By leveraging the inbox feature, businesses can maintain a comprehensive record of customer interactions, respond promptly to inquiries, and effectively manage leads from initial contact to conversion. With Chatwize, businesses can elevate their customer service efforts and unlock new opportunities for growth and success.
We deliver the following features
24/7 support
Provide non-stop answers, enhancing customer satisfaction and efficiency.
Human Escalation
Seamlessly shift complex issues to human agents for personalized solutions.
Lead Collection
Automate lead generation to increase conversions and boost your marketing efforts.
Chat history
Access and utilize past interactions for personalized support.
Use your own data
Customize responses using your content from documents and websites.
Smart Q&A
Deliver instant, precise answers using your business data.
Multi-Agents Chatbot
Reduce operational costs and improve service efficiency with automated multi-agent coordination.
Frustration detection
Identify and address user frustration to improve satisfaction and reduce churn.